staging.swmc.comSun West Mortgage Company, Inc. - Housing America Since 1980

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Products Products Purchase or Refinance Reverse Mortgage Multifamily Lending Lender Alerts No lender alerts within past 30 days See All Testimonials powered by BirdEye See All Channels Wholesale Lending Guidelines & Rate Sheets Wholesale Broker Application Correspondent Lending Guidelines & Rate Sheets Correspondent Application Resources Current Turn Times Market Commentary Submit Conditions Underwriting Scenario Request Loan Calculators Common Forms Training Guides Training Videos Submission Checklist Approved Master Title Underwriters Mortgagee Clauses FAQs for TPO Clients Lender Alerts Frequently Asked Questions Press Releases Our Locations Blog HUD Handbook 4000.1 HUD Handbook 4000.1 FAQ HUD Handbook 4000.1 Summary HUD Handbook 4000.1 FHA 203(k) Login My Payments Sunsoft Dashboard Broker / Correspondent Login My Appraisals / Inspections Servicing Portal Contact Us × Lender Alerts Access This information is intended for licensed mortgage professionals only. If you are not licensed, please exit now. Are you a NMLS licensee? Yes, I am Licensed No, I am not Licensed By clicking YES , you confirm you are a licensed professional in the mortgage industry. COVID-19 Click Here to learn about mortgage relief options Servicing Portal Click Here to upload / download Servicing Documents My Loan Info Click Here to make payments / View your account details For our Family of Home-Owners Impacted by the Coronavirus Disease (COVID-19) Sun West is committed to providing assistance to our borrowers who have been impacted and are experiencing hardships due to the Coronavirus Disease(COVID-19). For more information click below Click Here for more information Post Covid Assistance ApplicationFill out the assistance form If you were previously approved for a CARES Act Forbearance, please note that your Forbearance Plan may be expiring soon. Select one of the following options to be reviewed for further assistance If your COVID related hardship is over and you are ready to resume paying your mortgage: APPLY FOR PERMANENT ASSISTANCE If your financial hardship is expected to continue beyond the term of the Forbearance Plan: REQUEST A FORBEARANCE EXTENSION Due to COVID-19 precautions our current hold times may be longer than usual. If your call is not urgent please email customerservice@swmc.com or visit our website at swmc.com to make a payment and view your account status. If you choose to leave a voicemail, please let us know a convenient time to reach you, and we will prioritize your preference. You may also choose to remain on hold.Call (800) 241-7093 to learn about our new REAL™ Products.Management Hotline 844-DIAL-SWM Customer Care 844-978-6937 Loan Servicing 800-453-7884 CALL: 800.453.7884 ******THIS WAS THE PREVIOUS SETUP FOR CONTACT ON INITIAL LAUNCH OF NEW MOBILE SWMC******Phone calls between you and any representatives of Sun West Mortgage Company, Inc. shall be recorded and monitored for quality assurance and training purposes. SunSoft Login Click Here to login to SunSoft SeeMyLoanStatus TM Click Here to SeeMyLoanStatus TM 3 rd Party Services Click Here for 3 rd Party Services - *REMOVED AS PER DESIGN REQUEST* Management Hotline (844) DIAL-SWMSign Up For Our Lender Alerts and Webinars Click Here to Sign Up× Sign Up for Lender Alerts and Webinars Enter a valid email: Submit × Login to SunSoft Enter Username: Enter Password: Submit For our Family of Home-Owners Impacted by the Coronavirus Disease (COVID-19) Sun West is committed to providing assistance to our borrowers who have been impacted and are experiencing hardships due to the Coronavirus Disease (COVID-19). We are here to help you and will be working within the assistance parameters established by applicable federal, state, and Investor guidelines to assist you in retaining your home. For the Home-Owners in the FEMA declared areas, we are taking the following immediate action: Providing payment relief for up to 90 days. Automatically waiving or refunding late charges for up to 90 days. Suppressing any negative credit bureau reporting for up to 90 days. Suspending collection activity / foreclosures on delinquent loans for up to 90 days.If your ability to pay was impacted in any way, please contact us, or download a copy of the Loss Mitigation assistance package by clicking the link at the bottom of this page. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT. To request assistance please fill out the form, here . For your convenience, this portal will allow you to upload documents directly to Sun West Mortgage Company, Inc. Please upload your Loss Mitigation Assistance Application and any additional supporting documents here . We will contact you within five business days to acknowledge receipt and let you know if you need to send additional information or documents. A Sun West Customer Service Specialist is standing by to answer any questions you may have. Please call us at (800) 345-7884 Mon-Fri 7:00 AM to 7:00 PM PT. Upload Loss Mitigation Documents Close page × Post COVID Assistance Application * = Required Fields Thank you for your response. A Loss Mitigation Specialist will reach out to you within 48 hours. Sunwest Name: Loan Code: Borrower First Name Middle Name Last Name Email Loan Number * Last 4 digits of Social Security Number * Loan Error Please fill out this short questionnaire to help us determine which solution is best for you. This property is my primary residence * Yes No I can resume paying my mortgage payment on the 1 st day of November? * Yes No If you missed any payments during the term of the Forbearance Plan, please select from one of the three following options: * 1. I can repay the missed payments in one lump sum 2. I can repay the missed payments over a period of 3 - 8 months 3. I cannot afford to repay the missed payments × Post COVID Assistance Application * = Required Fields Thank you for your response. A Loss Mitigation Specialist will reach out to you within 48 hours. Sunwest Name: Loan Code: Borrower First Name Middle Name Last Name Email Loan Number * Last 4 digits of Social Security Number * Loan Error We are sorry to hear that your financial situation has not improved. Please fill out this short questionnaire: This property is my primary residence * Yes No I would like to extend my Forbearance by * 1 month 2 months 3 months 4 months 5 months 6 months My financial hardship is related to COVID-19 * Yes No × Request Assistance for Loss Mitigation * = Required Fields Sunwest Name: Loan Code: Borrower First Name Middle Name Last Name Email Phone Number Loan Number * Last 4 digits of Social Security Number * Loan Error How were you impacted? * Do you expect to miss payments? * Yes No Is the property Borrower Occupied Investment Home Rental ? Careers | Contact Us | Licenses | Originators | Financial Links | Site Map | Terms & Conditions | Privacy Policy | Borrower Concerns and Complaints © Sun West Mortgage Company, Inc. All Rights Reserved Please Click Here or refer to www.nmlsconsumeraccess.org to see where Sun West Mortgage Company, Inc. (NMLS ID 3277) is a licensed lender and servicer. We are not accepting applications from Georgia or Massachusetts residents or purchasing mortgages secured by Georgia properties at this time. Please Click Here to view Texas Complaint Notice and Servicing Disclosure. powered by BirdEye × Custom Title Please click on "Go" to redirect to page on our classic SWMC website . . ....